Quality Management Agent
Turn QM from a Resource Drain into Growth Fuel
We transform Quality Management into coaching opportunities that build better agents and stronger customer relationships.
Quality Management as a
Performance Driver
100%
Quality inspection coverage
96%
Quality inspection accuracy rate
40% ↓
cost reduction
Next-Generation Intelligent
QM Solutions
Effortlessly Create QM Metrics & Tasks
No complex coding required. Business users can directly utilize pre-built QM rules, and our QM Agent automatically understands and generates detection models for immediate use.
100% Coverage, No Blind Spots
Analyze every interaction, including voice, text, images, documents, and voiceprints. Full-process QM, from chats to contract review, marketing materials, and identity verification.
Know Needs, Detect Complex Semantics
Powered by large-model semantic QM, it grasps the meaning behind conversations and catches violations that traditional QM misses—up to 96% accuracy.
Cost-Efficient Hybrid Models
Large models tackle complex tasks, small models handle standardized checks—speech speed, sensitive words, etc.—achieving top performance while cutting QM costs by 40%.
Deep Insights, Drive
Better Performance
Generative QM dashboards track key metrics, reveal agent strengths and compliance gaps, and link actions to outcomes—showing exactly what to improve.
Boost Performance & CX
QM That Drives Results
Compliance
100% coverage, no conversation missed—spot compliance risks and service gaps instantly.
Cost Control
Hybrid model collaboration cuts QM costs by 40% without sacrificing quality.
Efficiency
Compress a month of manual work into minutes—freeing experts to focus on coaching and process optimization.
Better CX
Turn Agent performance data into clear, actionable improvements.
Coustomer
Stories
Leading Retail Group
After adopting Cloopen QM Agent, achieved 100% automated QM for customer service and marketing calls—reducing compliance risks and boosting customer satisfaction.
QM Accuracy
Customer Satisfaction
96%
+32%
Daily QM for thousands of calls reduced to minutes
8 days → 3.25 hours
